Belkin "customer service"

I need to vent my spleen, and today’s target is Belkin. Their definition of customer service is clearly “deny everything, treat all customers as though they are completely stupid, and finally take the piss out of them”.

I have a wireless router, that refuses to talk to a PC with XP service pack 3 on it. After hours (and I mean hours) on the phone where they tried to convince me that it was the PC, conveniently not hearing me say that the PC works fine with another manufacturer’s steam driven wireless router, they agreed to replace it.

The catch was they want me to send them the old one first, and then, within 5 days they’ll send me a replacement (which may or may not work of course). So I will be without internet access for well over 5 days by the time the not terribly good postal service does its bit.

This is taking the piss.

Every other manufacturer I know will send out the new box, and ask me to put the old box in the packing and return it. Not Belkin. They gave me a label, but I will have to find packing material to return the old box.

I do hope someone from Belkin reads this – because I will certainly never knowingly or willingly buy anything from you ever again. And if anyone asks me to recommend a manufacturer of anything electrical, the first thing I will say is ‘whatever you do, don’t buy Belkin’

The trouble with companies like Belkin is they are too big, and they just don’t care. They figure they can piss off customers without having an effect on sales, and the sad thing is they’re probably right.

Welcome to the absolutely bloody hopeless club, Belkin